Contact
One inbox, answered by a person.
Response time
Within one business day, usually much faster.
Please include
- Your order reference (it's on your order page and in your emails).
- The email address you paid with.
- What you need — replacement, refund, or help logging in.
Replacement and refunds
Banned within 7 days of delivery: we create a new account, free. Not delivered within 48 hours of payment: full refund, no need to ask.